Policies, Terms, and Conditions of the Churpi Online Store

Introduction

1.1 Welcome to Churpi, an online store dedicated to selling natural and healthy snacks for dogs, primarily made from Himalayan yak milk and high-mountain cow milk. These policies, terms, and conditions apply to all purchases made in our online store. By making a purchase, you agree to these policies, terms, and conditions. If you do not agree with any of them, you will not be able to make a purchase in our store.

1.2 We reserve the right to update, modify, or change these policies, terms, and conditions at any time without prior notice. It is the user’s responsibility to periodically review these terms and conditions to stay informed of any changes.

1.3 By registering in our store, the user agrees to receive emails related to their account, orders, and, if applicable, promotional information or updates about our products and services. The user can unsubscribe from these promotional communications at any time using the "unsubscribe" link included in such emails.

Store Information

2.1 Churpi is owned by Master Blaster S.L., registered in Spain. Our tax identification number is B66770546.

2.2 The address of our online store is https://churpi.dog/es/. If you need to contact us, you can do so via email at info@churpi.dog.

Pricing and Payments

3.1 All prices displayed in our online store are in euros (€) and include value-added tax (VAT).

3.2 We accept the following payment methods: credit and debit cards, and other payment methods available on the platform.

3.3 Payment is made at the time of purchase.

Shipping and Delivery

4.1 Products will be shipped to the address provided by the user at the time of purchase. Shipping costs will be calculated based on the delivery address and the weight of the product.

4.2 We do our best to deliver the products within the timeframe indicated in the product description. However, we are not responsible for delays caused by the shipping service provider.

4.3 The user is responsible for providing an accurate and complete delivery address. If the package is returned to our store due to an incorrect or incomplete address, the user will be responsible for the re-shipping costs.

4.4 If the package is lost during shipping, we will do our best to resolve the issue. If we cannot locate the package, we will provide a full refund to the user.

Returns and Refunds

5.1 If the user is not satisfied with their purchase, they may return the product within 14 days of delivery. The product must be in the same condition in which it was received, unused, and in its original packaging.

5.2 The user is responsible for the return shipping costs. Once we receive the product, we will issue a full refund within 14 days.

5.3 Returns of customized products or products that have been used will not be accepted.

Intellectual Property

6.1 All content in our online store, including images, text, and designs, is the property of Master Blaster S.L. and is protected by intellectual property laws.

6.2 Reproduction, distribution, display, transmission, or exploitation of any content from our online store without our express written permission is prohibited.

Privacy

7.1 We are committed to protecting the privacy of our users. For more information on how we handle your personal information, please refer to our Privacy Policy.

7.2 When registering, we collect personal information, including your email, to manage your account, process orders, and send related communications. We also use this information to send offers, promotions, and updates, provided the user has not opted out of receiving them.

Limitation of Liability

8.1 We are not liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our online store.

8.2 We do not guarantee that our online store will be error-free or virus-free, or that access to it will be uninterrupted.

8.3 In no event shall our liability exceed the purchase price of the product in question.

Governing Law and Jurisdiction

9.1 These policies, terms, and conditions shall be governed by and construed in accordance with the laws of Spain, without regard to any conflict of law provisions.

9.2 Any dispute arising from these policies, terms, and conditions shall be resolved exclusively in the courts of Barcelona, Spain.

General Provisions

10.1 These policies, terms, and conditions constitute the entire agreement between the user and Churpi (Master Blaster S.L.) regarding the use of our online store and supersede any prior agreements.

10.2 If any provision of these policies, terms, and conditions is deemed invalid or unenforceable, that provision shall be interpreted in accordance with applicable law to reflect the original intent of the parties as closely as possible, and the remaining provisions shall remain valid and enforceable.

10.3 The failure to exercise any right or provision of these policies, terms, and conditions shall not constitute a waiver of such right or provision.

Last Updated: December 20, 2024